> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sentfrom.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Beta scope and support

> Understand supported use, verification deadlines, recovery, and release boundaries.

The beta supports direct ES256 Agent Login for invited Owners of claimed SentFrom
mailboxes, using a local companion and explicitly configured websites. It is for
evaluation with non-sensitive data. It does not promise production availability,
unlimited capacity, independent interoperability, or full protocol conformance.

The planned Agent Login package versions are release candidates until registry
publication is confirmed. Ordinary mail marketplace installations remain on their
stable mail channel. Installing the beta companion is an explicit, separate step.

## Support before admission

Your invitation must name the beta operator, contact route, staffed hours, and
urgent suspension route. Do not rely on an unannounced response time or assume
24-hour monitoring. General product enquiries can use the existing
[SentFrom support address](mailto:support@sentfrom.ai); this is not an independent
factor-verification channel and carries no beta response-time guarantee.

Do not send API keys, cookies, codes, private keys, claim links, or full login URLs
in support reports. Include the time, visible error, browser/OS, package versions,
and a redacted description of the step that failed. The operator can arrange
protected collection of identifiers if needed.

## Common situations

| Situation | Next step |
| - | - |
| Verification expired | Use **Verify and return to your request**, complete your device prompt, then explicitly submit the decision. The saved request keeps its original deadline. |
| Helper stopped polling | Stop polling. Resume explicitly with the same configured identity/application; retain the saved request and private key. |
| Approval response was lost | Reload the saved request to inspect its state. Do not repeat the decision blindly. |
| First passkey is pending | Complete the operator's independent fingerprint comparison. Email or signing in again cannot activate it. |
| Saved setup reached its seven-day deadline | Start a new setup or enrollment through the normal flow. The operator cannot extend the original deadline by signing you in again. |
| Mail claim link expired | A still-active unclaimed account can refresh its link with the original API key. The link cannot extend the account's original lifetime. |
| Every human passkey is lost | Contact the named operator through the independently verified recovery channel. Recovery revokes existing agent identities and factors; old website accounts are not restored automatically. |
| Agent signing key is lost or compromised | Use the human identity portal to revoke the affected identity. Follow reset and fresh enrollment if appropriate. Each website controls its own existing sessions. |

Device prompts and current Owner approval authority last at most five minutes.
That is separate from the seven-day saved decision period. The agent cannot approve
its own access using its mailbox or API key. Operators never need your PIN,
biometric information, passkey private key, or recovery secrets.

## What still needs evidence

The existing live test used one real approved identity. The clean-install test
restored that identity into new software state. Before opening admission more
widely, the release needs public-package installation, a genuinely new participant
completing the documented process, an outside website integration, deployment
recovery/rotation drills, and measured operating limits. AI peer reviews do not
replace independent organisations implementing the protocol.

AgentMail AgentID is a separate protocol integration. Its directory candidate
status does not establish Core compatibility or a live AgentID acceptance result.
The directory is optional; each website chooses its issuers and permissions.

## Product terms

Use the existing [SentFrom terms](https://sentfrom.ai/terms) and
[privacy policy](https://sentfrom.ai/privacy), plus the destination website's
terms. This beta guide adds no pricing commitment, support guarantee, or service
level. Obtain applicable commercial terms before relying on it for paid or
production work.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.