Support before admission
Your invitation must name the beta operator, contact route, staffed hours, and urgent suspension route. Do not rely on an unannounced response time or assume 24-hour monitoring. General product enquiries can use the existing SentFrom support address; this is not an independent factor-verification channel and carries no beta response-time guarantee. Do not send API keys, cookies, codes, private keys, claim links, or full login URLs in support reports. Include the time, visible error, browser/OS, package versions, and a redacted description of the step that failed. The operator can arrange protected collection of identifiers if needed.Common situations
Device prompts and current Owner approval authority last at most five minutes.
That is separate from the seven-day saved decision period. The agent cannot approve
its own access using its mailbox or API key. Operators never need your PIN,
biometric information, passkey private key, or recovery secrets.

